Frequently Asked Questions

Yes — we offer free shipping on qualifying orders. Shipping rates and thresholds are displayed at checkout based on your delivery location.

Yes. We serve customers in the United States and throughout the Caribbean including Haiti. Shipping rates and delivery times vary by destination. Contact us for a shipping quote to your specific location.

Domestic US orders typically ship within 2–5 business days. International orders to Haiti and the Caribbean vary — contact us at hello@haitilinkonline.com for estimated delivery times to your location.

Yes. The satellite internet kits we carry are compatible with use in Haiti and the Caribbean. Coverage availability depends on your specific location. We recommend contacting us so we can advise on the best solution for your area.

Yes. We carry TP-Link Omada Wi-Fi 6 Access Points, managed switches, business routers, and gateways. Our catalog includes models like the EAP650 AX3000 and EAP225 AC1200.

Absolutely. We offer IT consulting and network design services. Reach out through our Contact page or message us on WhatsApp and we will assess your needs and recommend the right solution.

Yes. We carry IP security cameras, NVR recording systems, and remote monitoring solutions for both residential and commercial use. Contact us to discuss your security needs.

We accept major credit cards (Visa, Mastercard, American Express) and PayPal. Payments are processed securely through Stripe and PayPal.

We accept returns within 30 days of purchase for items in original, unused condition. Please contact us at hello@haitilinkonline.com to initiate a return. Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrectly shipped.

Yes. All payments are processed through Stripe or PayPal which use industry-standard SSL encryption. We never store your credit card information on our servers.